This Privacy Policy explains how Cycle Service Hub handles personal data when you use our website or arrange bicycle servicing and repairs. It applies to inquiries, bookings, workshop intake, inspection records, service updates, and related communications.
Subject to applicable law, you may ask us to access, correct, or delete certain personal data, or to object to limited processing where a valid basis exists. Some requests may be restricted if we must keep information for legal, accounting, or workshop record purposes.
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for enough information to confirm your identity and locate the relevant records before responding.
We retain personal data for the period needed to manage the service relationship, complete the work, handle follow-up questions, and meet recordkeeping duties. When data is no longer required, we delete it or anonymize it where that is practical.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect contact details, bicycle service details, intake notes, inspection findings, quote approvals, payment-related records, and communication history. Where needed for workshop operations, we also process information about the bicycle condition, requested repairs, collection arrangements, and service summary records.
We receive data when you contact us, submit a form, book by phone or email, bring a bicycle to the workshop, approve work, or collect a completed service. We may also generate internal records from inspection, repair, and quality-check activities.
Our site may use essential cookies to support page functions, preference cookies to remember limited settings, and analytics cookies to understand general site use. Cookies are used in a practical way to support navigation, maintain session continuity, and improve the reliability of the website.
You can usually manage cookies through your browser controls, including blocking or deleting them. If cookies are disabled, parts of the site may not remember your preferences or may not operate correctly. We do not rely on cookies to collect more information than is needed for basic site operation and measurement.
Personal data is used to respond to inquiries, arrange bookings, manage bicycle intake, carry out inspections, prepare quotes, perform repairs and adjustments, issue service summaries, process payments, maintain records, and support website security and basic performance monitoring.
We may share personal data with service providers that support website hosting, communication tools, record management, payment processing, or other operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data if required to comply with law, a court order, or a lawful request from a public authority. We may also share information where disclosure is necessary to protect our rights, resolve disputes, or support fraud prevention and security.
